FAQ — Never Forget Online

Question 1

What is Never Forget Online?

Accepted Answer

Never Forget Online is a digital memorial platform where you can create lasting tributes for loved ones — people and pets alike. Each memorial can include a life story, photo gallery, life chapters, burial information, and a public TributeWall where friends and family can leave condolences and light virtual candles.

Question 2

Do I need an account to view a memorial?

Accepted Answer

Public memorials can be viewed by anyone without an account. However, you will need a free account to create a memorial, leave tributes, or light candles on a TributeWall.

Question 3

How do I create a memorial?

Accepted Answer

Click 'Create a Memorial' from the homepage or navigation. You'll be guided through a six-step process: Identity, Life Story, Life Chapters, Burial Information, Privacy Settings, and a final Review. The whole process takes about 10–15 minutes.

Question 4

Can I create a memorial for a pet?

Accepted Answer

Absolutely. Never Forget Online fully supports memorials for beloved animal companions — dogs, cats, birds, lizards, snakes, fish, and more. Every pet deserves to be remembered with the same dignity as any cherished family member.

Question 5

What is included in the free plan?

Accepted Answer

The free plan lets you create one memorial with up to 5 photos, a life story, and access to core life chapters. You can also receive tributes and condolences on your TributeWall.

Question 6

What does the Standard plan include?

Accepted Answer

The Standard plan ($9.99/month) allows up to 10 memorials, 30 photos per memorial, all Standard-tier life chapters, and an 18-generation ancestry tree.

Question 7

What does the Premium plan include?

Accepted Answer

The Premium plan ($20.00/month) unlocks unlimited memorials, unlimited photos, all Premium life chapters, the full ancestry tree, co-editor invitations so family members can contribute, and priority support.

Question 8

Can I upgrade or downgrade my plan at any time?

Accepted Answer

Yes. You can upgrade your plan at any time and your new features will be available immediately. Downgrades take effect at the end of your current billing period.

Question 9

Is my payment information secure?

Accepted Answer

Yes. All payments are processed securely through Stripe, a PCI-compliant payment provider. Never Forget Online never stores your card details.

Question 10

Can I make a memorial private?

Accepted Answer

Yes. During the creation process you can set a memorial to private, which means only you (the owner) can view it. You can change this setting at any time from the memorial's edit page.

Question 11

What are Life Chapters?

Accepted Answer

Life Chapters are structured sections of a memorial that capture different phases of a person's or pet's life — childhood, education, career, relationships, and more. Some chapters are available on all plans; others are unlocked with Standard or Premium membership.

Question 12

How many photos can I upload?

Accepted Answer

The number of photos depends on your plan: 5 on the free plan, 30 on Standard, and unlimited on Premium. Photos are displayed in a gallery on the memorial profile page.

Question 13

Can multiple family members contribute to a memorial?

Accepted Answer

Co-editor invitations are available on the Premium plan. This lets you invite family members to add content, upload photos, and edit life chapters together.

Question 14

What is the TributeWall?

Accepted Answer

The TributeWall is a public space on each memorial where visitors can leave written condolences, share memories, and light virtual candles. It's a living record of the love and remembrance surrounding a life.

Question 15

Can I moderate tributes on my memorial?

Accepted Answer

Yes. As the memorial owner you can delete any tribute that is inappropriate or unwanted. Simply sign in and use the remove option next to any tribute on the TributeWall.

Question 16

Do I need an account to leave a tribute?

Accepted Answer

You need a free account to leave a tribute or light a candle. This helps us maintain the respectful, authentic nature of the TributeWall.

Question 17

Who can see my memorial?

Accepted Answer

Public memorials are visible to anyone with the link. Private memorials are visible only to you. You control the privacy setting and can change it at any time.

Question 18

Can I delete a memorial?

Accepted Answer

Yes. You can delete any memorial you own at any time from the memorial's edit page. Deletion is permanent and cannot be undone.

Question 19

How is my personal data handled?

Accepted Answer

We take privacy seriously. Your account information is stored securely and never sold to third parties. Memorial content you mark as private is never indexed by search engines. Please review our Privacy Policy for full details.

Frequently Asked Questions

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